In an era where companies like Amazon dominate with features like one-click buys, customers everywhere are coming to expect seamless customer experience no matter where…
One of the best ways to get inside the minds of your employees is to survey them to gather their feedback. However, in order to…
Customer service matters more now than ever before. In fact, MarTech Advisor called 2019 “The Year of the Customer.” Make sure your business prioritizes how…
More and more companies are taking a hard look at their customer experience, also known as the CX. Customers now demand a great product and…
“The goal of a company is to have customer service that is not just the best but legendary.” – Sam Walton Successful customer service is…
Strong customer relationships help an organization lay its foundation. However, building the initial connect and finally converting “just” visitors into loyal customers is a challenging…
As your business prospers and grows in size, so will the number of your customers. However, keeping your ever-growing set of customers happy and satisfied…
Every company’s number one priority is and should be the customer. The customers are the reason you are in business. They are the reason you…
A typical encounter with a customer support system involves struggling with the ever-confusing menu on an automated call system and a long wait that usually…
Customer support is essential, but it can be a tricky one to get right – there’s no good having a winning marketing strategy if your…
Many assume that for a modern-day business to be successful, all that’s necessary is to provide a product that will appeal to the market or…